Terms and Conditions


Clause 1 : Foreword

The following general terms and agreements of sale apply exclusively between the CASADO SAS society (338 Route du Bourg, 24140 Douville, France), from now on mentioned as “Us”, and any person visiting or buying on the website www.casado-en-ligne.fr .

Every internet user can review the general terms and agreements of sale on the website www.casado-en-ligne.fr (from now on mentioned as “the Website”). These General terms and agreements of sale being subject to modifications, the applicable conditions are those present on the Website on the date of your order.



Clause 2 : Agreement

2.1 Conditions for ordering

You state being at least 18 years old and you have the legal capacity or are in possession of a parental permission allowing you to order on the Website.

2.2 Order

After you have made your order, We send You an email ensuring it. We also inform You when your order is shipped.



Clause 3 : Prices, availability and shipping

3.1 Prices

The prices shown on the Website are given in euros (all french taxes included for metropolitan France).

3.2 Availability

We can accept your orders according to the limit of our available storage. We inform You of the availability of the goods sold on the Website in the description of each product.

If, regardless of our alertness, the products you order are unavailable, We will inform You by email as soon as possible.

In case of permanent unavailability, your order will be cancelled and fully refunded.

3.3 Shipping

We will send you your order after we receive your payment (depending on the deadline mentioned in the description of the ordered products). If you have ordered several goods with different expedition deadlines, please refer to the longest one.

In case of late delivery, contact us, indicating the date and the number of the order.

Upon reception of the merchandise, if it is damaged or incomplete, think about making a contingency claim before signing the delivery note : check the delivery order brought by the haulier and count your packages if you’re supposed to get several ones. If some packages are missing or if you notice any damage on their content, make a detailed contingency claim on the delivery note (for example “two packages missing” “crushed tubes” “torn tarpaulin”...)

No replacement or refund will be possible if the goods have been damaged by the haulier and you didn’t make a contingency claim.

If you choose the signature-free delivery mode (Colissimo), no claim will be possible if the goods get lost except if the Post office is responsible.



Clause 4 : Customs duties

Every order made on the Website and shipped out of France will be submitted to eventual taxes and custom duties which apply when the package reaches its destination. You will be charged and held accountable for those custom duties and eventual taxes related to the delivery of an article. It is not our duty to check and inform You of those customs duties and applicable taxes. In order to know them, We recommend You check with the competent authorities in your country.


Clause 5 : Payment

You can pay by credit card, cheque, bank transfer or PayPal.

Cards issued by banks which are domiciled out of France must be international credit cards.

Payment by cheque is possible only for cheques in euros issued by a bank domiciled in France or Monaco. If you pay by cheque, it is cashed upon reception.

The cheque must be issued to CASADO SAS, and sent to the following address :

CASADO SAS, 338 Route du Bourg, 24140 Douville, France

The bank transfer must be made to the following order : CASADO SAS

Bank details : Domiciliation : BPACA CENTRE AFFAIRE ND-00334 - Bank code : 10907- Sort code : 00334 - Account number : 4002 023 0804 - Key : 84 - IBAN : FR76 1090 7003 3440 0202 3080 484 - BIC : CCBPFRPPBDX

If we don’t get the payment 15 days after the order, your order is cancelled.



Clause 6 : Return and right of withdrawal

As a client, you are granted a right of withdrawal of fourteen (14) days prescribed by the law to return Us the product(s) ordered online or to send Us a request for return in the 14 days following the reception of your order. We will take into consideration every email, fax, phone call or letter if needed.

Return adress:

CASADO SAS, 338 Route du Bourg, 24140 Douville, France

In the case You return the merchandise, Your purchase agreement is cancelled and the purchase cost of the product will be refunded at the date of reception in our warehouse. The value of the refunded good will be credited on your credit card, Paypal account, or sent to you by cheque.

For every uncomplete, damaged, used or dirty product, we enable ourselves to refund only part of the buying price of the returned product.

The return fees will be refunded to You only if the merchandise doesn’t match your order, is defective or was damaged during the transportation.

In this case please contact us in the three (3) days following the delivery.

Warning: We don’t take back or refund the goods sized on demand (films, tarpaulins, nets, cut tubes...) or specifically manufactured (hemmed tarpaulins), sold by themselves or included in tunnels and greenhouses. However, if you have decided to cancel your order before we have started making your product, we will issue a refund.



Clause 7 : Retention of ownership

The products ordered will remain our property up to the full payment.



Clause 8 : Warranty and accountability

We decline all accountability in case the shipped product doesn’t respect the legislation of any country of destination other than France.

We commit ourselves taking all the care of use in the profession to ensure professional customer service. Nethertheless, our responsibility can not be used in case of breach of our contractual obligations due to unforeseeable circumstances or force majeure as defined by the law made by French courts.

Our accountability will not be held liable in case of non-substantial differences between the illustrations, descriptions regarding the merchandise on the Website and the ordered goods.

We implement all the resources that We have in order to produce the services described in these Terms of sale. We re responsible for any direct and foreseeable damage at the moment of use of the Website or of the agreement between You and Us. In no way we are accountable for loss of profit, business losses, data loss or any other indirect damage which was not foreseeable at the moment of use of the Website or of the agreement between You and Us.

This liability limitation doesn’t apply in case of fraud or serious misconduct from Us, including physical injuries or accountability for defective products and non conformity (including hidden defects).


Clause 9 : User licence for the Website

We grant You a restricted licence for accessing and using the Website for personal use. You are by no means allowed to download or change any part of this Website without Our written permission. This licence doesn’t allow you in any way to use, for sales or any other business use, this Website or its content (listed products, descriptions, prices, downloads or copy of the information for another trader, data use, software, audio samples, graphics, pictures, text, photos, tools).

This Website or any part of this Website mustn’t in any way be replicated, copied, sold or utilised for business reasons without Our written permission.


Clause 10 : Comments, criticism, communications and other contents

The users of this Website can send us criticism, comments or any other content, submit us suggestions, ideas, questions or any other information as long as this content is not illegal, obscene, abusive, threatening, defamatory, libelous, violating intellectual property rights, or harmful to a third party and doesn’t consist in or contain computer viruses, political militantism, business inquiries, mass mailing, chains or any other form of “spam”.

You mustn’t use a fake email address, steal a person or entity’s identity, nor lie on the source of the content. We grant ourselves the right, to our entire discretion, to suppress or modify any content, including for technical (lack of storage capacity, virus, clarity of the website) or legal (diffamation, lies, racism, obscenity or glorifying crimes against humanity) reasons. The reasons mentioned above are only there as examples and do not make an exhaustive list.

If you give Us content, except if We stipulate otherwise, You agree to give Us the non exclusive and free right, for the legal duration of the copyright to utilise, copy, adapt, publish, translate, distribute, sublicense and display this content in the whole world and for all media. You allow Us to use the name You conveyed Us when delivering the content. You waive your right to be identified as the author of the content. You accept to perform all necessary acts to refine the rights that You grant Us, among other things by providing every act and document at our request.

You state and grant Us that you own or have the necessary rights regarding the content You give Us and that at the date of share of this content (1) the content is exact and true (2) the use of it doesn’t breach our policy and won’t affect a third party (including diffamation). You accept to compensate Us in case a third party acts against us as soon as the act is caused by, based on or originates from the content that You communicated Us.


Clause 11 : Protection of personal data

We are committed to protecting Your personal data. All personal data related to You that we collected are processed in the strictest form of confidentiality, in accordance with our protection of personal data policy. You can check our privacy notice.


Clause 12 : Applicable law and competent jurisdiction

The present general terms and agreements of sale are subject to the french law. All disputes related to the business relationship between You and Us are subject to the non-exclusive jurisdiction of the french court.


Clause 13 : Identification

WWW.CASADO-EN-LIGNE.FR is a commercial trademark used to define CASADO SAS.

This website belongs to and is managed by CASADO SAS.

For the website www.casado-en-ligne.fr :


338 Route du Bourg

24140 Douville


Registered at RCS Bergerac

SIRET number: 392 613 956 00011

Intra-community VAT number : FR 77 392 613 956

You can contact Us using this link : Contact Us.

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